Telecom Invoice Audit

The Customer is a leading provider of global IP,LAN WAN services. Headquartered in Eastern USA and has business units throughout USA and Canada with an average telecom spend of $13 M.

Drivers for Solution:

-Geographically dispersed locations and no unified ordering system
-Lack of domain expertise and time to investigate and resolve billing errors
-Inconsistent performance from incumbent vendor

Before HCL
Overpaying for telecom services
High annual expenditures

HCL Value Delivered
HCL's program produced $3.5 M in one time refunds
Annual expenditures have been reduced in excess of $3.5 M above and beyond the initial refunds

Wireless Expense Management Outsource

The Customer is a utility company located in North Eastern US.and provides gas and electric service to more than 7 million customers

Drivers for Outsourcing:

-Difficulty in managing invoices in different formats
-Looking for a centralized system to manage wireless inventory

Before HCL
Access to wireless invoices was not easily provided to those who needed it, causing longer approval times and late payment charges. Excessive amount of time and resources spent in processing invoices, resulting in higher processing costs
Customer could not determine the composition and identification of the cost of wireless services and charge cost to users and lacked business intelligence and reports.

HCL Value Delivered
Significant carrier errors found reducing monthly wireless spend by more than industry average
Cost optimizations recommended added to additional monthly savings
Reduced the time from receipt to invoice approval to less than 4 days
Allowed managers to access invoices for online approval and web based reporting
Robust reporting tools provided consolidated and business unit level information greatly increased visibility into users expense and actual service usage costs