Mobile Device Management Technology and Services

Mobile device support and control is critical to our clients. HCL uses "best of breed" technology to support our Mobile Device Management offerings.

Wireless Mobile Help Desk

Wireless Help desk services offers assistance to wireless end users/managers with managing of orders, changes and disconnect requests as well as technical support. Answering the phone, trouble shooting, and resolving wireless problems is a time consuming task that can monopolize a large portion of an IT/Telecom department's resources. HCL frees up your time with our Wireless Help Desk service.

Our highly trained staff of wireless experts will answer your phone calls and resolve wireless issues. Our team can handle any problem from a lost phone to a vendor invoice issue to porting a cell phone number. The Help Desk Service has optional service tiers to choose including 24X7 and multi-language.

Device Control

Device Control solutions facilitate the remote management of global mobile data devices. Typically mobile data devices could be Blackberries, Windows based PDA's, rugged data collection devices and smart phones. Our Device Control services provides solutions to the on-going problems of managing mobile devices. We provide the means for you to utilize the most cost-effective and secure fashion to benefit users and administrators alike. We supply the following solutions:

• Real-time monitoring, blocking and service augmentation
• BES and GoodLink Management
• Text messaging monitoring in real time
• Mobile Security (Wipe and Lock)
• Remote Mobile Continuity
• Policy Development and Management

HCL solution incorporates "best of breed" device management software in use by leading mobile carriers across the world. The solution can include leading encryption technology for mobile devices and anti-virus software. HCL provides an intelligent management system with the ability to remotely configure users devices. Some of the functionality includes: the installation and configuration of settings, application download or deletion, device diagnostics and security management - all of this is accomplished over-the-air (OTA).

HCL is vendor, network and device independent and provides a highly scalable solution for organizations who typically have multiple mobile providers. Most of today's typical enterprise phones and PDA devices are available for MDM service. For very basic device configuration no client is needed on the devices. For more complex management a thin client needs to be installed on either the mobile device and can been accomplished by OTA (via SMS).