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Call Accounting Solutions

Control Point Solutions' hosted Call Accounting platform is a fully scalable, less expensive and more dependable alternative to call accounting software. By storing all call data on our servers and providing you 24/7 access to it through a robust suite of standard and customizable Web reports, Control Point Solutions has eliminated the need to purchase and maintain costly call accounting hardware onsite.

Analyze Traffic · Eliminate Fraud · Improve Productivity · Allocate Expenses · Reduce Costs · Gain Control

Advantages of Our Service Bureau
As a service bureau, we provide and manage the polling devices, hardware and software upgrades and administrative functions. Throughout implementation and into steady state, we provide ongoing support to users to ensure they are using Call Accounting to its maximum potential.

Schedule Agent Reporting
Each month, Call Accounting's Schedule Agent - a feature unique to our solution - provides authorized users prescheduled, automated delivery of user-defined reports via e-mail. The Schedule Agent feature eliminates the need for managers to spend time choosing and extracting reports. We provide the information they need when they need it, enabling them to do their jobs more efficiently, as well as more effectively.

Our Call Accounting solution also provides secure, Web-based access to a robust suite of interactive reports. These reports offer extensive drill down capabilities-managers can view usage and cost breakdowns by cost center, employee, site, or extension under their authority. Some of our reports include:

• Exception Reports
• Call Center Reports
• Health of Business Reports
• Trunk Analysis
• Usage Analysis

Clients using our Call Accounting platform can filter reports by various criteria to generate a report that covers users working off of different PBX's. We can also provide reports based on defined thresholds for cost and usage.

In addition to the solution detailed above, we offer a flexible, full suite of telecom expense management solutions. Click here for more details on our offerings.