Wireless and Wireline Telecom Expense Management and Control

HCL's Managed Service Solution is built on proven global telecom experience with industry best technology and processes and experienced employees who are dedicated to customer satisfaction. Each of our Managed Services engagements is tailored to our client specific business requirements and includes wireline and wireless order and inventory management; invoice loading, validation, cost allocations and payment processing; invoice auditing and dispute management, usage management, and business intelligence reporting

As your service provider, we'll partner with you to identify your company's TEM and overall business objectives. Then we will develop a program that can includes:

• Inventory procurement rules and approval authorities
• Wireline and Wireless inventory management and billing reconciliation
• Invoice receipt and loading
• Invoice validations to ensure payment accuracy
• Invoice payment schedules
• Detailed cost allocations
• Identification of invoice errors and recovery of overpayments
• Network and wireless service optimization recommendation
• Centralized telecom data for reporting, analysis and business intelligence
• Help desk Support
• Mobile device control and management

Our experienced telecom personnel leverage our proven SAS 70 Type II processes and project management skills to generate significant telecom cost savings and operational efficiencies.

Global Invoice Management

• Receipt and loading of electronic and paper invoices within agreed upon timeframes
• Validation of client telecom invoices in accordance with the client business rules for trend variances, OCC charges, third party charges, applied payments, adjustments and MACD billing changes and more
• Allocation of costs according to client specified requirements
• Audit of invoices against contract and tariff rates
• Dispute resolution
• Invoice payment through an secure interface with our client's AP system or by direct payment to the vendors